About
Northway Vehicle Sales has been serving the local communities of North and West Yorkshire since its inception in 2003. With over 20 years of experience in putting their customers first, the team at Northway cater to every need, offering light commercial vans, Luton body vehicles and cars.
Being approved by the BVRLA and a United Rentals Group Franchise, their commitment to the customer is of utmost importance. With a new fleet of Clear Air zone-compliant vehicles, Northway satisfies all the needs of their local customers.
Forming a partnership
As a member of the United Rentals Group Franchise, Northway was introduced to Prohire after looking for a system that would put their customers first, be simple and efficient to use and benefit their company. The Northway team found Prohire easy to use, particularly due to the support of the Prohire team.
For Richard Williams, Director of Northway Vehicle Sales, “The whole team at Prohire made the onboarding process simple, we were guided through every stage of the process, and nothing was too much trouble which reinforced our decision to use Prohire.”
Before implementing Prohire, the team at Northway struggled with the efficiency of their handover process, restricted to a paper-based system.
Richard adds that the team at Northway had also encountered other problems. “We find that managing vehicle damage is the most challenging part of spot rental, when there is any room for ambiguity it becomes difficult for staff to manage and have what can sometimes be challenging conversations with customers about damage liability and repair costs.”
Prohire Companion provided the solution. This mobile app allows customers to streamline vehicle check-outs and check-ins and provides digital rental agreements. Its integration with Prohire Tracker enables real-time vehicle tracking and efficient deliveries and collections. Crucially Prohire Companion also allows for damage management, documenting vehicle damage, avoiding disputes and preserving profits. Prohire Companion is an efficient solution to vehicle rentals.
Richard believes that with “The Companion App in particular, almost all of that potential ambiguity is removed if managed properly by us and our colleagues. Clear and detailed damage can be recorded on vehicles and photographs sent straight to customer’s inboxes, providing peace of mind to both parties.”
Increased efficiency
Since using Prohire software, Richard believes that Northway has increased the efficiency of their rentals. “Prohire links directly into our accounting software, which has streamlined our accounting process. Prohire allows us to work remotely and hand over vehicles effectively off-site. The system has enhanced the customer journey.”
Overall, Richard believes Northway has greatly benefitted from implementing Prohire software. “We have redesigned our rental process based on the systems that Prohire now gives us, the way the customer interacts with the companion system promotes understanding and transforms the customer journey with Northway.”
Maintaining a strong partnership in the future
Prohire Software provides an innovative software solution that aims to streamline operations, maximise efficiency and drive growth. With a variety of solutions, Prohire offers its clients faster and simpler vehicle rentals, allowing them to focus on serving every need of their customers. Integrity and innovation are the core values of Prohire, with a support team that’s always willing to help and a continuous drive to improve our software, ensuring our clients stay ahead in a competitive market.
Richard says, “We would not hesitate to recommend Prohire software as we feel that they can offer total one-stop rental system solutions but most importantly their customer-centric approach is demonstrated through everyone that we come in contact with.”
